Customer Alerts

Scams... Scams... And more scams. Alerts from consumers notifying various agencies of marketplace scams are noted below:

September 12, 2014 - Wire Transfer Fraud – Please read the following information regarding recent wire fraud schemes, so that you do not become a cybercriminal’s next victim.


  • Cybercriminals take over an email account, usually through a network attack, or they create an email account that appears very similar to the legitimate email account
  • Fraudulent emails are sent to employees to schedule wire and ACH transfers


  • Cybercriminals take over a vendor’s email account
  • Fraudulent emails are sent to organizations that conduct business with the vendor, which provide new wiring instructions related to the payment of invoices
  • Victim businesses often trade internationally, and the vendors are usually located in China


  • Contact the requestor, either in person or via telephone, to verify the authenticity of the wire request or change in wiring instructions. DO NOT contact via email, as this mode of communication could be compromised and you may be emailing the cybercriminal. In the case of contacting overseas vendors, you may contact using a secondary email address, or call from a number that you have on file for them. DO NOT call using a phone number listed on the fraudulent email.
  • If you have questions or concerns please contact Customer Service at 1-888-932-2256

April 9, 2014 - Heartbleed bug – Internet security forums and blogs publicly disclosed late Monday, April 7th a very serious security hole in the widely used OpenSSL software (versions 1.0.1 through 1.0.1f). This software is used to secure data transmission across the Internet when you communicate with websites using the HTTPS). Webster performed assessments and determined that our customer websites are safe and secure and not vulnerable to the Heartbleed bug.

January 23, 2014 - Email Scam – We are aware of an email scam in which an email claims to be from Webster Bank and carries the subject line ‘Legal Business Proposal’. If you receive a similar email, please delete it without opening or downloading any attachments. The email is not from Webster Bank and may contain malicious software in its attached documents.

January 21, 2014 - Debit Card Phishing Attempt – Some Webster customers have received phone calls from a recorded message stating that their debit cards have been cancelled. They are being instructed to press #1 to reactivate their cards. Their caller ID displays "24." Please be advised that this is a phishing attempt. We will never call you to activate your card. If you need assistance, please call us at 800.995.9995, 24 hours a day, 7 days a week. We'd be happy to help you.

October 28, 2013 - Scammers trick-or-treating for your money – The Consumer Financial Protection Bureau, Webster's federal regulator, has posted an article listing various schemes scammers are using to take victims' money, ways for those targeted to recognize the tricks, and leave the scammers "holding the bag." Read the article.

October 14, 2013 - Scammers Using Obamacare to Steal Money and Identities – The National Consumers League is warning people about fraudsters taking advantage of confusion over the implementation of the Affordable Care Act or “Obamacare” to run scams and attempt to steal personal and financial information. Such scams include: deceptively marketed fake health insurances policies and created fake Web sites that claimed to sell Obamacare, targeting seniors to gain their personal information; con artists posing as government employees conned consumers into divulging their bank account numbers in order to sign up for fake health care plans; and fraudulent health insurance plans. For more information, click here. The Consumer Federation of America has also provided tips to help Americans identify and avoid such scams by explaining that: people who already have insurance do not need to sign up, get a new card or make any other changes; there is no application fee or charge for assistance to enroll in an insurance plan through the new health care marketplaces; and there is no rush for eligible consumers to act. The tips also tell consumers how to get information from reliable sources. Click here to access the tips.

January 15th, 2013 - Malicious Banking Spam Campaigns Reported – We have been made aware that a group of hackers is sending out millions of bogus messages made to look like services messages from many of the top US banks. This attempt to steal banking credentials and credit card numbers prompts the recipient to download an attachment and register with an encrypted messaging system. Clicking this link installs a Trojan. This email was not sent by Webster, and customers should not follow the instructions included in the email. As a reminder, Webster Bank will never ask for your PIN or account information in any email or via the internet. Please see the fraudulent email information below.

Subject: You have received a new encrypted message or a secure message from [XYZ] Bank
Message: The bank is concerned about your privacy and has come up with a system so their customers can securely exchange emails containing personal information.