Postcard Scam

We have been made aware that a postcard scam has targeted some of our customers that have a mortgage and/or home equity loans. Please be aware that this is a scam, and in no way sanctioned by, or affiliated with Webster Bank.

If you receive one of these postcards, please notify our Customer Care Center at 800-325-2424.

You will be asked to assist in the investigation of this matter by:

  • Sending an email to customerdocumentation@websterbank.com that includes a copy/picture of the postcard and “Postcard Scam” in the subject of the email.
  • Telling if you called the number on the postcard and if you provided any personal/account information.

We strongly recommend that you DO NOT contact the number provided on the postcard.

If you even have any questions about whether an offer is legitimate, please call us at 800-325-2424.

The information below is a sample of what is present on the fake offer.

Header:

IMPORTANT NOTICE: IMMEDIATE RESPONSE NEEDED

Indicia:

FIRST-CLASS MAIL PRESORTED US POSTAGE PAID DAYTONA BCH FL PERMIT NO. 447

Body of Postcard:

XXXXXXX XXXXXX,

You have recently closed on this mortgage with Webster Bk Na. We need you to please call us about an important matter regarding this loan. This is time sensitive so please call us at 855-378-3427 as soon as possible.

Mortgage ID#: XXXX-XXX-XXX

To:

XXXXXXX XXXXXX
XXXXXXX XXXXXX
XXXXXXX XXXXXX

Disclosure in small type at the bottom:

All information provided by H.W.C., 855-378-3427. Not affiliated with, sponsored by, and loan information not provided by Webster Bk Na.