Failure Can Be Inspiring. And Success Should Be Shared

Fri, 14 Sep 2018

This article was previously published in Providence Business News

How do you find the leaders of tomorrow?

At Webster Bank, the process we go through is a little different because what we’re trying to achieve goes above and beyond the norm:

We’re not only looking for people who can be great bankers; we want people who are truly good human beings.

We begin by identifying the right candidates and then use a variety of tools to help make sure each new employee will thrive in the position. We take it a step further by investing in their professional development and working with them to map out their goals and how they plan to achieve them.

Two positive indicators for success are the way a person deals with setbacks and successes.

I recall one member of my team who wanted to build leadership skills. I gave this promising banker a challenging assignment, with full confidence in a successful outcome. However, despite working hard, the final presentation before senior managers did not go well.

It was a setback. But right away, I put this person on a committee with some of the same senior executives—and quickly, they saw a hard worker, a strategic thinker and a superstar in the making.

Resilience like that is one mark of a leader. We also look for people who are always seeking ways to give back to the communities we serve — people who strive to help customers and colleagues with issues that are bigger than their personal ambitions.

Employees learn how much more effective they can be with the support of colleagues—and when they succeed, they thank their team for it.

That’s what I mean by finding good human beings.

Look for employees who bounce back from challenges and share credit with others for success. That’s the mark of a true leader.

The Webster symbol is a registered trademark in the U.S. Webster Bank, N.A. Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity, physical or mental disability or handicap, protected veteran status, or any other characteristic protected by law.

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