Can I cancel or change an online payment?

Yes. You can cancel or change any payment up to 5:00 pm EST on the payment processing date. For electronic bill payments, the payment processing date is the business day before the delivery date. If your electronic bill payment was already processed, you must contact the payee for a refund.

For check bill payments, the payment processing date is three business days before the delivery date. If your check bill payment has already been mailed but has not cleared your account, you can place a stop payment on the check. Please note, there may be a fee for this service. Learn more about stop payments here.