OLB Bill Pay and Tax Payments

How long does it take for my payments to be made?

Payments are delivered to your payee on the delivery date that you request. The default delivery date is always the earliest possible date that your payment can be delivered to your payee. Any payments that you schedule before 5:00 pm EST will be processed on the same business day. If your payment is scheduled after 5:00 pm EST, it will be processed on the next business day.

What do I need to do before I can begin paying taxes online?

In order to begin making your state tax payments online, you may be required to enroll in the ACH Credit Method of Electronic Funds Transfer (EFT) with your state tax agency. For Federal tax payments, you are required to enroll in the ACH Credit Method of EFT with the Electronic Federal Tax Payment System (EFTPS) prior to making your first tax payment. Failure to do so will result in your federal tax payments being returned by EFTPS.

Can I make tax payments online?

If you are using Business Online Services, you can pay your local Sales and Use and Withholding taxes for CT, MA, RI and NY. You can also pay your Federal tax types 940, 941, 943, 945, 990, 1041, 1042, and 1120. Online Tax Payments work just like Online Bill Pay – it’s simple to set up tax payees and make your state or Federal tax payments. Webster manages the tax agency information for you and makes managing all payments from one location easy and convenient.

What should I do if my payee states my payment wasn’t received?

For electronic payments:  If your electronic payment was sent by Webster on the scheduled date, but your payee has indicated that it hasn’t been received, it will most likely be necessary to speak with your payee. You can request research on WebsterOnline by clicking on the delivery date link of the electronic payment in question, then under “What would you like to do next?” click on the “Request research on this payment” and complete the required information to submit your request. You can also call a Webster Online Services Associate at 1-800-995-9995 for assistance.

What types of bills can I pay?

You can pay just about anyone with a U.S. payment address that we can verify. You may not pay alimony, child support, taxes or other government fees or court-directed payments using online bill pay. For our business customers, we do allow certain state and federal taxes to be paid using the Online Tax Payments service.

What is the difference between an electronic payment and a check payment?

When you select a payee from our extensive list of payees, your payment will be delivered to your payee electronically. This allows for the quickest and most efficient way to process your payments. For payees that are not listed on our vast list of electronic payees, you can add your own by entering the required information. Please note, these payments will be made by a check drawn on the account you select to fund the payment and will be delivered via the U.S. Postal Service.

How does online bill pay work?

We’ve made it easy to pay all of your bills in one place and in seconds. First, you add your payees to your profile. Payees can include anyone from your credit card and cell phone providers to office supply vendors and mortgage lenders to your babysitter or landscaper. You can do so in two ways: 1) by selecting from the vast list of payees available on WebsterOnline; or 2) by entering your own payee information, including payee name, address, phone number and payment account number. You can also create a nickname for your payees.

Who should I contact if I have questions about bill payments?

For questions related to bill payments, you can call a Webster Online Services Associate at 1-800-995-9995 for assistance.

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