OLB Technical Support

What should I do if I am having trouble signing in to Online Banking?

If you are having trouble signing in to Online Banking, please review the items below to see if these steps resolve your issue:

I used to just select the Quicken button to export my transactions, now there are multiple selections?

Yes, we now offer more ways for you to use WebsterOnline.com and your financial management software. The version of Quicken or QuickBooks you currently are using could influence how you want your selected transactions exported. With Web Connect the export process is much more user-friendly.

Can I export my transactions into QuickBooks?

Yes, you can export your WebsterOnline business deposit account information directly into QuickBooks. You must have QuickBooks versions 2003 or later to be able to use Web Connect.

How do I export data into other financial management software such as Quicken, QuickBooks, or Microsoft Money?

Select Accounts " from the menu then “Export Transactions”." You may export transactions in .QIF,.txt format, .QBO or .QFX . To export using the .QBO you must use QuickBooks version 2003 or higher. To use WebConnect downloads for Quicken using .QFX you must use Quicken 2001 or higher. These file formats are formats specifically designed to work with Intuit products.

Who do I contact for technical assistance?

You can speak with a Webster Online representative at 1-800-995-9995.

What browser am I using?

What is Web Connect?

Web Connect is a new "one-touch" way for customers to sync up their online banking transaction data with their QuickBooks or Quicken financial management software. It is slightly different from the standard OFX (Open Financial Exchange) data transaction, where customers could transmit transactions back and forth from within their QuickBooks Software. With Web Connect the customer can easily move Webster Online transactions into their financial management software.

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