General Banking - FAQs

Can I exchange or purchase foreign currency at a branch?

Webster Bank does not accept foreign currency for exchange at any of our locations. Customers can request the purchase of foreign currency at any of our branches.

How can I find the closest Webster location?

For your convenience, Webster has more than 175 banking offices and over 350 ATMs located throughout Southern New England and Westchester County, New York. Click here to find your nearest branch or ATM and hours of operation.

How can I opt out of receiving marketing materials and emails?

Customers can change their preferences by completing our Customer Privacy Preference Form and mailing it to the address indicated on the form. Or, to have the form mailed to you, contact us at 1-800-325-2424.

How can I reorder checks?

Checks can be reordered in several ways. Customers who have a previous order history, and do not require any changes to the name or address on the checks, or the check style, can order checks by logging into WebsterOnline.com. Customers can also drop off their reorder form to their local branch, or speak to a Customer Service Agent at 1-800-325-2424.

How do I apply for a job at Webster Bank?

You can apply for a job at Webster Bank by visiting our career page on Websteronline. The entire process takes about 20 minutes. If your skills and qualifications match the selected job, a representative from Webster Bank's human resource department will contact you.

How do I change my address?

You can submit an address and/or phone number change here.  You can also change your address in a banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

How do I provide a seasonal address change?

You can submit a seasonal address and/or phone number change here.  You can also change your address in a banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

How do I provide an alternate mailing address for my account(s)?

You can submit an alternate mailing address and/or phone number change here.  You can also change your address in a banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

What are your best rates on CDs?

Our CD rates are subject to change and may be withdrawn at anytime unless otherwise noted. You can Compare Our CD Products + Rates through WebsterOnline or by calling a customer service representative.

What is a PDF document and how can I view it on my computer?

A PDF (Portable Document Format) is a file format that allows electronic documents to be viewed on any computer. These documents require Adobe Reader software. If you don’t have Adobe Reader, you can download the latest version  here.

What is the bank's holiday schedule?

Webster will observe the following holidays during 2017. Our branch offices will be closed on these days; however, you can always access your account at WebsterOnline.com or transact at any of our conveniently located ATMs.

Holiday Day of Week Date Observed Webster Bank
New Year’s Day (observed) Monday January 2 Closed
Martin Luther King Day Monday January 16 Closed
Memorial Day Monday May 29 Closed
Independence Day Tuesday July 4 Closed
Labor Day Monday September 4 Closed
Veterans' Day (observed) Friday November 10 Closed
Thanksgiving Day Thursday November 23 Closed
Christmas Day Monday December 25 Closed
What is the bank's routing number?

The routing and transit number for CT customers is 211170101.

The routing and transit number for MA or RI customers is 211370231.

The routing and transit number for NY customers is 021973019.

The routing and transit number for former New Mil Bank customers is 211170156.

When will my wire transfer post?

Incoming wires are posted the same business day they are received by Webster Bank. Outgoing domestic wire transfers initiated at a Webster branch can take up to 2 business days to be received by the beneficiary bank. Foreign wire transfers can take anywhere from 2 to 10 business days.

ATM, Banking Center Locations