Online Banking Bill Pay and Tax Payments - FAQs

Are there any fees associated with online bill pay and tax payments?

Online Bill Pay and Online Tax Payments (businesses only) are provided at no cost for WebsterOnline customers.

Can I cancel or change an online payment?

Yes. You can cancel or change any payment up to 5:00 pm EST on the payment processing date. For electronic bill payments, the payment processing date is the business day before the delivery date. If your electronic bill payment was already processed, you must contact the payee for a refund.

For check bill payments, the payment processing date is three business days before the delivery date. If your check bill payment has already been mailed but has not cleared your account, you can place a stop payment on the check. Please note, there may be a fee for this service. Learn more about stop payments here.

Can I make tax payments online?

If you are using Business Online Services, you can pay your local Sales and Use and Withholding taxes for CT, MA, RI and NY. You can also pay your Federal tax types 940, 941, 943, 945, 990, 1041, 1042, and 1120. Online Tax Payments work just like Online Bill Pay – it’s simple to set up tax payees and make your state or Federal tax payments. Webster manages the tax agency information for you and makes managing all payments from one location easy and convenient.

Please note, in order to begin making your state tax payments online, you may be required to enroll in the ACH Credit Method of Electronic Funds Transfer (EFT) with your state tax agency. For Federal tax payments, you are required to enroll in the ACH Credit Method of EFT with the Electronic Federal Tax Payment System (EFTPS) prior to making your first tax payment. Failure to do so will result in your federal tax payments being returned by EFTPS. If you are unsure of your taxpayer registration status or need more information, please contact the appropriate tax agency.

Can I place a stop payment on a bill pay check?

Yes. You can place a stop on any check payment as long as it has not yet cleared your account. To do this, you must log into your WebsterOnline profile, select the Services tab, then select Place a Stop Payment from Account Services. There may be fees associated with this service. Please view our Fee Schedule for more information.

Can I schedule recurring payments?

Yes. You can setup one-time payments for today or a future date. If you are a Business Online Services customer, you can also setup payments with invoice so you can pay multiple invoices to the same vendor with a single check payment.

You may also schedule recurring payments using Online Bill Pay, although this is not available for Online Tax Payments (businesses only). You can setup recurring payments in a similar fashion to the way you set one-time payments and just need to select your payment frequency and start date.

Can I setup alerts for my payments?

Yes. You can establish email alerts for your online payments to notify you in advance when they will be delivered.

How can I tell if my payment went out as scheduled?

Once your payment has been processed, the payment history and details will reflect the current status of your payment. There are various payment statuses depending on the type of payment and method of delivery. Once we complete processing and deliver your payment, the status will be updated to Delivered for payments made electronically), and Mailed or Cleared (for payments made by check). These indicate your payment was processed by us successfully.

How does online bill pay work?

We’ve made it easy to pay all of your bills in one place and in seconds. First, you add your payees to your profile. Payees can include anyone from your credit card and cell phone providers to office supply vendors and mortgage lenders to your babysitter or landscaper. You can do so in two ways: 1) by selecting from the vast list of payees available on WebsterOnline; or 2) by entering your own payee information, including payee name, address, phone number and payment account number. You can also create a nickname for your payees. Simply verify the information entered and your payees will be saved.

When you want to make a payment, simply select the Webster account to fund your payment and the appropriate payee, and enter the payment amount and delivery date. Payments are delivered to your payee on the delivery date that you request. The default delivery date is always the earliest possible date that your payment can be delivered to your payee. For payments that are sent electronically to your payee, your account will be debited the business day prior to your delivery date. If your payment will be sent by check, it will be drawn on the account you designated to fund the payment and will be debited when the check is presented to us for payment. If your payment was sent by Webster on the scheduled date but your payee has indicated that it hasn’t been received, it will most likely be necessary to speak with the payee however, you can always call a Webster Online Services Associate at 1-800-995-9995 for assistance.

How far back can I access my Online Bill Payment History?

You can access at least 7 years of Online Bill Payment History, by accessing Search for Payments and entering your search criteria. The Payment History page will display up to 60 days of your online bill payments.

How long does it take for my payments to be made?

Payments are delivered to your payee on the delivery date that you request. The default delivery date is always the earliest possible date that your payment can be delivered to your payee. Any payments that you schedule before 5:00 pm EST will be processed on the same business day. If your payment is scheduled after 5:00 pm EST, it will be processed on the next business day.

For payments made electronically, your account will be debited on the business day prior to the delivery date of your payment. For payments made by check, your account will be debited when the check is presented to us for payment. The US Postal Service indicates that most accurately addressed mail is delivered within 3 business days; however, your payee may require additional time to post the payment to your account. In some cases, check payments may be received and processed by your payee before the standard 3 business days and may post to your account prior to the requested delivery date.

How will payments sent out by check be listed in my account history?

If your online payment was made by check, it will resemble any of your own checks paid, but will have a different check number.

What can I do if I have a question on one of my payments?

You can always contact us online or call us at 800.995.9995, 24 hours a day, 7 days a week. You can also submit a Research Request from your Payment History.

What do I need to do before I can begin paying taxes online?

In order to begin making your state tax payments online, you may be required to enroll in the ACH Credit Method of Electronic Funds Transfer (EFT) with your state tax agency. For Federal tax payments, you are required to enroll in the ACH Credit Method of EFT with the Electronic Federal Tax Payment System (EFTPS) prior to making your first tax payment. Failure to do so will result in your federal tax payments being returned by EFTPS. If you are unsure of your taxpayer registration status or need more information, please contact the appropriate tax agency.

What is the difference between an electronic payment and a check payment?

When you select a payee from our extensive list of payees, your payment will be delivered to your payee electronically. This allows for the quickest and most efficient way to process your payments. For payees that are not listed on our vast list of electronic payees, you can add your own by entering the required information. Please note, these payments will be made by a check drawn on the account you select to fund the payment and will be delivered via the U.S. Postal Service.

What should I do if my payee states my payment wasn’t received?

For electronic payments:  If your electronic payment was sent by Webster on the scheduled date, but your payee has indicated that it hasn’t been received, it will most likely be necessary to speak with your payee. You can request research on WebsterOnline by clicking on the delivery date link of the electronic payment in question, then under “What would you like to do next?” click on the “Request research on this payment” and complete the required information to submit your request. You can also call a Webster Online Services Associate at 1-800-995-9995 for assistance.

For check payments: If your check payment was sent by Webster on the scheduled date, but your payee has indicated that it hasn’t been received, it will most likely be necessary to speak with your payee; however you can also print a Proof of Payment letter to provide to your payee. To obtain this letter, click on the delivery date link of the check payment in question and under “What would you like to do next?” click “Ask about the status of my payment”. Select your answer to the Payment Status question and read the information provided. Select the “Print Proof of Payment letter” link under the “What would you like to do next” section and print the letter. You can also call a Webster Online Services Associate at 1-800-995-9995 for assistance.

What types of accounts can I use to fund my online payments?

You can make online payments from any checking or money market account in your online profile. Please note that the number of withdrawals allowed from money market accounts is limited so please refer to your Deposit Account Disclosure for Consumer Accounts for more details.

What types of bills can I pay?

You can pay just about anyone with a U.S. payment address that we can verify. You may not pay alimony, child support, taxes or other government fees or court-directed payments using online bill pay. For our business customers, we do allow certain state and federal taxes to be paid using the Online Tax Payments service.

Who should I contact if I have questions about bill payments?

For questions related to bill payments, you can call a Webster Online Services Associate at 1-800-995-9995 for assistance.