Online Banking General Questions

Are there any fees associated with Online Banking?

Online Banking is free for all Webster Customers.

Can I access more than one account with WebsterOnline Services?

Yes. You can view just about any account on your online banking profile – checking, savings, money market and CDs, as well as mortgage, home equity loans and lines and consumer loans. You can also access your brokerage and Webster credit card accounts.

Can I access Webster Online Services from outside the United States?

The service is not supported outside the United States.

Can I export my statements?

Yes. You can export your statements using Quicken, Microsoft Money or text formats.

Can I get images of my cleared checks online?

Yes. You can view and print individual checks (and deposit slips) by clicking on the icon from your online statement, transaction history or search results. The front and back of your check are displayed.

Can I open an account over the Internet?

Webster Online Services customers can apply for checking, savings, money market, and CD accounts online. You can also apply for Home Equity lines and loans as well as Webster credit cards.

Can I order my checks online?

Yes, as long as you have ordered checks from Webster Bank in the past 36 month, you will be able to reorder them online. Your previous order history is also available.

Can I receive my statements electronically and still get my cancelled checks mailed to me?

No. Only accounts that currently receive images in the statement are eligible for electronic delivery. When you elect to stop receiving paper statements by mail, you will be able to print your statements as well as your check images online.

Can I see my bank statement online?

Yes. Your checking, savings and money market account statements are available online. You can also view your monthly loan statements online if you have opted into electronic delivery. Your online statements contain the same information about your bank accounts as the traditional paper statements that you receive in the mail. Viewing your statements online provides the following benefits:

  • Faster access – We will notify you when your statement is available to view online ; no waiting for the mail!
  • Extensive history - We'll never delete your online deposit account statements, including check images. And we have statements for you dating back to February 2010. For loans, view up to 24 months of history beginning October 2015.
  • More flexibility - You can sort the deposit account information and view it the way you like best - by date, by category, from oldest to newest, etc - you decide.

Easier storage and filing - You can print the statements and store the paper, or you can save them to a file or cd and enjoy paperless storage.

Can I use my online statement as my "official" bank statement?

Yes, a printed copy of your online statement will look identical to the paper statement you receive in the mail and, therefore can serve as your official bank statement.

Can I use Webster Online Services immediately once I enroll?

Yes, you will be logged on and ready to go as soon as you complete the online enrollment form.

Can I view my personal and business accounts together on one page?

Yes, if you are sole proprietor using your Social Security as your Tax ID, you can see both your personal and business accounts together on one page and with one log on id. Just add the account in question to your online profile using the "Add Webster Accounts" link from the “Accounts’ menu and you will be able to see both accounts on your Financial Summary page.

Do I have the option to make extra principal payments and what is the benefit?

Yes, you have the option to make extra principal payments. Your loan must be current with no fees outstanding before an extra principal payment will be applied. The benefit of making extra principal payments is that your account will mature sooner resulting in less interest being paid over the life of the loan.

Do I have to be enrolled in Webster Online Services to receive my statements online?

Yes. Enrollment in Webster Online Services is required to receive online statements.

How can I contact someone for customer assistance?

You can utilize the secure online messaging function to email us your questions anytime day or night, or you can speak to a Webster Online Services Associate at 1-800-995-9995, 24 hours a day, 7 days a week, or utilize the Live Chat link if a representative is available.

How can I print my check images?

You can print the front and back of a single check image by clicking on the icon beside the check transaction in your history, your online statements or a search result.

How can I stop delivery of my paper statements?

You may request to stop delivery of your paper statement(s) by selecting the "Set Up Statement eDelivery" link in the "Accounts" menu. When you select this option we will send an email reminder to the email address you provide when your statement(s) becomes available online for checking, savings, money market and loan accounts.

How current is the information?

Our online banking system provides real time, up to the minute, account information. Brokerage account value is updated daily. Pricing is real time. (Quotes are made available on a delayed or real time basis.)

How do I access my statements online?

After logging into your WebsterOnline profile, click on the Accounts menu and select “Statements” from the Account Information menu.

How do I change my address?

You can submit an address and/or phone number change here.  You can also change your address in a banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

How do I change my Password?

To change your Password after you log on, click on the Profile Widget on the top right and click "User Name and Password" link and follow the prompts on the page.

How do I dispute a Webster Visa Debit or ATM Card Transaction?

To dispute a Webster Visa Debit or ATM transaction, please complete the form here.  You can expect to receive information regarding your dispute via U.S. Postal Mail within 7 to 10 business days of submitting the dispute.  Please note that your debit card may be cancelled when submitting a dispute and you should expect to receive your replacement card within 7 to 10 business days.  Unfortunately, not all disputes can be submitted online.  You cannot submit a dispute for a transaction that was processed using another account signer's Webster Visa Debit or ATM card.  You can also dispute a transaction in your local banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

How do I export data into Microsoft Excel other financial management software such as Quicken, QuickBooks, or Microsoft Money?

To export your transactions, log into your WebsterOnline profile and click on the Accounts tab then select “Export Transactions” from the Account Information section. Follow the on screen prompts to export transactions. You may export transactions in .QIF,.txt format, .QBO or .QFX . To export using the .QBO you must use QuickBooks version 2003 or higher. To use WebConnect downloads for Quicken using .QFX you must use Quicken 2001 or higher. These file formats are formats specifically designed to work with Intuit products.

In order to export your financial transactions to Microsoft Excel, click the “Accounts” menu and select “Export Transactions” under the “Account Information” section. Select your Webster Bank account, select “Text” Format, select your Time Period and enter your Date Range, if applicable, then click “Continue”. Your transactions will appear, click “Export”. Save the exported transactions to your computer. Using Microsoft Excel, open the exported file that you saved to your computer, and if prompted by Microsoft Excel, specify that it is “tab delimited”.

How do I initially sign in to the service?

The first step is to enroll. Where you'll choose your User Name and Password and set up challenge questions. When complete your enrollment, you'll already be signed in and ready to go. For future access, just enter your User Name, from the homepage, and click "Go". Then enter your Password and click "Continue". If you are signing in from an unregistered computer or device, you will have to answer a challenge question.

How do I provide a seasonal address change?

You can submit a seasonal address and/or phone number change here.  You can also change your address in a banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

How do I provide an alternate mailing address for my account(s)?

You can submit an alternate mailing address and/or phone number change here.  You can also change your address in a banking center or by calling 1-800-325-2424, 24 hours a day, 7 days a week.

How do I retrieve my Username?

On the login screen, click on the ‘Forgot your User Name’ link. Select the account type and enter your Social Security Number and your account number as it appears on your statement excluding any letters. You will be asked to answer one of your challenge questions.

How do I set up a travel notification for my debit or ATM card?

If you are planning to use your Webster Visa debit card or ATM card while traveling; please provide us with your travel plans here.   You should provide your travel plans at least 3-5 business days prior to traveling.  For your protection, we monitor card activity for possible fraud.  Providing us with your travel plans in advance will prevent us from interrupting your card service.  If you need assistance, please call 1-800-325-2424 or 203-272-7711, 24 hours,7 days a week

How do I set up high and/or low balance alerts for my account?

After logging into your WebsterOnline profile, click on the Accounts menu and select “View Balance Alerts” from the Manage Accounts section.

How do I set up travel notifications on my Webster Credit Card?

You can set up a travel notification on your Webster Credit Card by calling Elan at 1-800-558-3424, 24 hours a day, 7 days a week. You can also set a travel notification on their website.                                                                                                                                                 

How do I sign up for Webster Online Services?

Simply click on the "Enroll" link on our web site, www.websteronline.com.

How do I transfer funds to my non-Webster accounts?

You must first add a Non-Webster Account to your online profile.  After the account has been added, login to your WebsterOnline profile, click on the Transfers menu and select “Transfer Between Non-Webster Accounts” from the Non-Webster Accounts menu. Please be advised that we cannot guarantee when your financial institution will process the transfer and post the transaction to your account, however in most cases, the transaction will be posted within 3 business days. For this reason, transfers are subject to holds – 3 business days from the date of the transfer. For all new customers, all further external transfers will be prohibited for 10 business days from the date of the initial transfer.

How far back does my account history go?

Online Banking provides you with up to 2 years of transaction history for your checking and savings accounts and up to 1 year of transaction history for your CD, IRA, Mortgage, Home Equity, Credit Line and other Loan accounts. To view this information, select "Accounts" menu, then click “Transaction History”. You can also view additional account history through your online statements.

How long after I opt out of receiving paper statements will I have to wait before mail delivery is stopped?

Your paper statement(s) will no longer be delivered by mail effective with your next statement once you have elected electronic delivery.

How many months of images can I get online?

You can get individual images of checks (and deposit slips) that have cleared since your last statement when you access your transaction history. And we have statements for you dating back to February 2010.

How many non-Webster accounts can I have?

There is no limit to the number of non-Webster accounts you can establish for external transfers.

How much can I pay on my loan or line of credit from my deposit account?

You can choose any amount, however, your regular scheduled payment will be due.

How soon can I see my latest monthly statements online?

We will notify you when your statements are available online and this normally occurs 2-3 business days from the end of your statement cycle date for deposit accounts.

How will my loan payments be applied?

Any payments will be applied to interest first, then to principal

Is my tax information available online?

After logging into your WebsterOnline profile, click on the “Services” menu and select “View Tax Forms” from the Account Services menu to view your tax forms. Interest statements will not be mailed or available online if the combined interest earned is less than $10.00 or if you paid less than $600.00 in loan interest. To view your loan account tax forms online, you must be enrolled in eDelivery for your loan accounts.

Is Webster Online Services available for Macintosh users?

Yes, as long as your computer's browser supports 128-bit encryption.

What accounts can I access online?

You can access your checking, savings, money market, CD and IRA accounts, as well as your mortgage, consumer loan, and home equity loans and lines. You can also access your brokerage accounts and your Webster credit cards online.

What are "Nicknames"?

"Nicknames" are the names that you assign to each of your accounts to help you easily identify them. To update your account nicknames, click on the Accounts tab and select “Manage Webster Accounts” from the Manage Accounts section.

What are the advantages of Webster Online Services?

Webster Online Services customers enjoy having access to their accounts 24 hours a day, 7 days a week. They can check their account balances, set up high and low balance alerts, transfer money between Webster accounts and view their transaction history to see which transactions have cleared and which are still outstanding.

Those who also use Online Bill Pay enjoy the convenience of paying their bills in minutes - no checks to write and no envelopes to stamp - just a few clicks of the mouse. They can schedule their payments in advance, or set them up the day they want them paid - pay them all at once, or one at a time. Fast, easy, convenient - that's Webster Online Bill Pay.

Webster’s Mobile App provides customers with the added benefit of banking anywhere anytime. In addition to having access to their account balances and transaction history, customers can initiate bill payments to their existing payees, transfer between Webster accounts, and manage their high and low balance alerts. Customers can also take advantage of our convenient Mobile Deposit feature in the Mobile App.

What do I need to do to view my statements online?

If you’re already enrolled in Webster Online Services, you can immediately view the statements for any Webster checking, savings and money market accounts included in your online profile. If you’re not a Webster Online Services customer, simply enroll to view your statements online. To view your monthly loan statement, you must opt into electronic delivery. You can opt into electronic delivery of our monthly loan statement here.

What happens if I forget my password?

If you forget your password, you can have it reset and a new one issued to you through email. To do this you can click on the "Forgot your Password?" link, that appears on the login screen. Enter your User Name, then click ‘Continue’. You will be asked to answer one of your challenge questions to verify your identity. Once you have done that, your password will be reset to a computer generated password that will be sent to the email address that we have on file for you. Once you log on using that new password, you are required to change it for security purposes.

What is Web Connect?

Web Connect is a new "one-touch" way for customers to sync up their online banking transaction data with their QuickBooks or Quicken financial management software. It is slightly different from the standard OFX (Open Financial Exchange) data transaction, where customers could transmit transactions back and forth from within their QuickBooks Software. With Web Connect the customer can easily move Webster Online transactions into their financial management software.

What is Webster Bank’s BIC code?

Webster Bank’s BIC code is WENAUS31. This BIC code is used to route wire transfers to us.

What is Webster Bank’s Federal Tax Identification Number?

Webster Bank’s Federal Tax Identification Number is 06-0273620.

What is Webster Bank’s SWIFT code?

Webster Bank does not have a SWIFT code.  Our BIC code is WENAUS31. SWIFT and BIC codes are not the same; however, they serve the same purpose. If you would like to wire funds to Webster Bank, provide the designated BIC code to the financial institution that is initiating the wire transfer and it will be routed to us.

What is your local customer service phone number to use when traveling abroad?

Our local number is 203-272-7711.

What services are available on WebsterOnline?

WebsterOnline offers access to your account balances, transaction history, and statements. You can transfer funds, make bill payments, manage your debit and ATM cards, upgrade your accounts, set up high and low balance alerts, reorder checks, dispute certain Webster Visa Debit or ATM transactions, and set up Travel Notifications.

What should I do if I believe my Online Banking profile has been compromised?

Although Webster does not provide technical advice, we do recommend that you consult a technical expert to locate and remove any possible security flaw before accessing your online banking account. We also recommend that you change your sign in credentials by contacting our Customer Care Center at 800.995.9995, 24 hours a day, 7 days a week or by signing in to your WebsterOnline profile using a computer that has not been compromised.

As a security feature, Webster’s online banking will display the date and time of your last login.

You should also monitor your account daily for unauthorized activity until you are able to securely change your sign in credentials and remove any security flaws on the computer you use. Our automated telephone banking system is capable of providing you with a history of the transactions occurring on your account. You can access your accounts by calling us at 800.325.2424, and selecting option 1, 24 hours a day, 7 days a week.

What types of banking transactions can I do online?

You can check your account balances, transfer money between Webster accounts, pay bills, and view your transaction history to see which transactions have cleared and which are still outstanding. WebsterOnline also provides images of cleared checks and checks deposited at a banking center or through our Mobile App. You can set up high and low balance alerts, manage your debit/ATM cards, view statements, reorder checks, dispute certain Webster Visa Debit or ATM transactions, and set up Travel Notifications.

When does interest begin to accrue on deposits?

On interest-bearing checking, money market and savings accounts for non-cash items, interest begins to accrue no later than the Banking Day we receive credit for your deposit. On all Certificates of Deposit accounts, interest begins to accrue on the Banking Day you make your deposit.

Where can I find the Terms and Conditions for Webster Online Services?

You will find the Terms and Conditions in the Webster Bank Online Services Agreement. You can access this from any page on WebsterOnline, just click “Disclosures & Fees” in the footer section.

Who should I contact if I have questions about bill payments?

For questions related to bill payments, you can call a Webster Online Services Associate at 1-800-995-9995 for assistance.

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