Online Banking Statements and Tax Forms - FAQs

Can I export my statements?

Yes. You can export your statements using Quicken, Microsoft Money or text formats.

Can I get tax forms online for my business accounts?

If you are a Business Online Services customer, your tax forms are not available online at this time. Tax forms will be mailed to your address on file by the required IRS delivery date(s). To request duplicate copies of tax forms for your business accounts, you can visit any banking center location, telephone our Customer Care Center at 800.995.9995, or mail a request to: Customer Service Department, P.O. Box 10305, WFD 730, Waterbury, CT 06726.

Can I receive my deposit account statements electronically and still get my cancelled checks mailed to me?

No. Only accounts that currently receive images in the statement are eligible for electronic delivery. When you elect to stop receiving paper statements by mail you will no longer receive your paper statements or check images and  you will be able to print your statements as well as your check images online.

Can I see my deposit account and loan statements online?

Yes. Your monthly loan, checking, savings and money market account statements are available online. Your online statements contain the same information about your loan and deposit accounts as the traditional paper statements that you receive in the mail. Viewing your statements online provides the following benefits:

  • Faster access – We will notify you when your statement is available to view online.; no waiting for the mail!
  • Extensive history - We have deposit statements for you dating back to February 2010. For loans, you can view up to 12 months of history.  Beginning in October 2015, we will start saving your online periodic loan statements, so you can have access to them for up to two years.
  • More flexibility - You can sort the deposit account information and view it the way you like best - by date, by category, from oldest to newest, etc - you decide.

Easier storage and filing - You can print the statements and store the paper, or you can save them to a file or cd and enjoy paperless storage.

Can I use my online statement as my "official" bank statement?

Yes, a printed copy of your online statement will look identical to the paper statement you receive in the mail and, therefore can serve as your official bank statement.

Do I have to be enrolled in Webster Online Services to receive my loan and deposit account statements online?

Yes. Enrollment in Webster Online Services is required to receive online statements.

Do I need any special software to view and print my tax forms?

Tax forms are available online as a PDF document. You will need to use Adobe Reader to view, print or download your tax forms. If you do not have Adobe Reader, you can download it from the Tax Forms page or by clicking here.

How can I stop delivery of my paper statements?

You may request to stop delivery of your paper statement(s) by selecting the "Set Up Statement eDelivery" link in the "Accounts" menu. When you select this option we will send an email reminder to the email address you provide when your statement(s) becomes available online for checking, savings, money market and loan accounts.

How do I access my tax form online?

Once your tax forms are available online, an email alert will be sent to the email address in your Online Profile. To access your tax forms, you can: a) click on the link in the email to sign in to your account and you will be taken to the Tax Forms area; or b) simply sign in to your account and go to the Services menu > Account Services > View Tax Forms area. Tax forms are available online for a minimum of 3 years, beginning with your 2011 tax forms. You can view, print or download your tax forms any time it’s convenient for you.

How do I enroll for electronic delivery of my tax forms?

Navigate to the “Accounts” tab, then select “Set Up Statement eDelivery”. To enroll a deposit account, select the “Other Deposit Account Notices” check box. To enroll a loan account, select the check box next to the loan account that you wish to receive tax forms.

How long after I opt out of receiving paper statements will I have to wait before mail delivery is stopped?

Your paper statement(s) will no longer be delivered by mail effective with your next statement once you have elected electronic delivery.

How soon can I see my latest monthly deposit account and loan statements online?

We will notify you via external email and an inbox message when your statements are available online.

How will I know when my tax forms are available online?

Once your tax forms are available online, an external email will be sent to the email address in your Online Profile.

I did not receive my tax form in the mail and there is no tax form online?

A 1099 statement will not be mailed or available online if the combined interest earned is less than $10.00. If you paid less than $600.00 in loan interest last year, you will also not receive a 1098. If you are unsure, you can always inquire at any banking center location or by telephoning our Customer Care Center at 800.995.9995.

Is my online tax form the official statement I can give to the IRS?

Yes, the tax form you download and print from our website is the same as you would get in the mail and is on Webster Bank letterhead.

What do I need to do to view my deposit account statements online?

If you're already enrolled in Webster Online Services, you can immediately view the statements for any Webster checking, savings and money market accounts included in your online profile. If you're not a Webster Online Services customer, simply enroll to view your statements online.

What do I need to do to view my loan statements online?

If you're already enrolled in Webster Online Services, you must enroll your loan account in eDelivery. If you're not a Webster Online Services customer, simply enroll to view your loans online then enroll your loan in eDelivery.

What if I need a duplicate tax form?

You can view, print or download your tax form online any time it's convenient for you. But if you ever need a duplicate copy of your tax forms, you can visit any banking center location, telephone our Customer Care Center at 800.995.9995, or mail a request to: Customer Service Department, P.O. Box 10305, WFD 730, Waterbury, CT 06726.

What if I need to make a correction or update my information?

If a correction is required, you can visit any banking center location, telephone our Customer Care Center at 800.995.9995, or by mailing a request to: Customer Service Department, P.O. Box 10305, WFD 730, Waterbury, CT 06726.

What types of tax forms can I get online?

If you are a Personal Online Services customer, you will get the following tax forms for your personal deposit and loan accounts:

1042 S – Interest Income for Foreign Persons
1098 - Mortgage Interest Statement
1098 C - Contributions of Motor Vehicles, Boats, and Airplanes
1098 E - Student Loan Interest Statement
1098 T - Tuition Statement
1099 A - Acquisition and Abandonment
1099 B - Proceeds from Broker and Barter Exchange Transaction
1099 C - Cancellation of Debt
1099 CAP - Changes in Corporate Control and Capital Structure
1099 DIV - Dividends and Distributions
1099 G - Certain Government Payments
1099 H - Health Coverage Tax Credit (HCTC) Advance Payments
1099 INT – Interest Income
1099 LTC - Long-Term Care and Accelerated Death Benefits
1099 – Miscellaneous
1099 OID - Original Issue Discount
1099 Q – Payments from Qualified Education Programs
1099 R – Distribution from Retirement Plans
5498 – IRA Contribution Information
5498 ESA – Coverdell ESA Contribution Info
5498 - IRA Contribution Information

Tax forms are provided based on your taxpayer identification number. If you are a joint account holder, the tax form is issued based on the primary account holder’s taxpayer identification number. Tax forms are not provided online for business customers and if the combined amount of interest earned in any interest-bearing account is less than $10.00. For loan accounts, you must have paid $600.00 or more in interest that year to receive a tax form.

Why did I get my loan interest on my loan bill?

In some cases, your Mortgage Interest Statement (1098 form) may be included on a combined bill along with your December statement. In this case, you will not receive a standalone 1098 interest statement online.

Why did I not receive my tax form in the mail?

A 1099 statement will not be mailed or available online if the combined interest earned is less than $10.00. If you paid less than $600.00 in loan interest last year, you will also not receive a 1098.

Paper copies of your tax forms will not be delivered by mail if your Banking Notices preference is electronic. You can update your Banking Notices preferences at anytime by visiting the eDelivery Preferences area in your WebsterOnline profile.

Why did I receive a 1099-MISC or 1099-INT?

You may receive either a1099-MISC or a 1099-INT if you received any incentive or promotional payments. You may also receive these forms if you had ATM surcharges rebated or interest earned on a mortgage escrow account during the tax year.

Will my corrected tax forms be available online?

Yes, your corrected tax forms will be available online as soon as we process the information. Corrected tax forms will include the word "corrected" next to the form name so you can easily identify them. Once your corrected tax forms are available online, an external email will be sent to the email address in your Online Profile.