Online Banking Technical Support - FAQs

Can I access Webster Online Services from outside the United States?

The service is not supported outside the United States.

Can I export my transactions into QuickBooks?

Yes, you can export your WebsterOnline business deposit account information directly into QuickBooks. You must have QuickBooks versions 2003 or later to be able to use Web Connect.

How do I export data into other financial management software such as Quicken, QuickBooks, or Microsoft Money?

Select Accounts " from the menu then “Export Transactions”." You may export transactions in .QIF,.txt format, .QBO or .QFX . To export using the .QBO you must use QuickBooks version 2003 or higher. To use WebConnect downloads for Quicken using .QFX you must use Quicken 2001 or higher. These file formats are formats specifically designed to work with Intuit products.

In order to export your financial transactions to Microsoft Excel, click the “Accounts” menu and select “Export Transactions” under the “Account Information” section. Select your Webster Bank account, select “Text” Format, select your Time Period and enter your Date Range, if applicable, then click “Continue”. Your transactions will appear, click “Export”. Save the exported transactions to your computer. Using Microsoft Excel, open the exported file that you saved to your computer, and if prompted by Microsoft Excel, specify that it is “tab delimited”.

I used to just select the Quicken button to export my transactions, now there are multiple selections?

Yes, we now offer more ways for you to use and your financial management software. The version of Quicken or QuickBooks you currently are using could influence how you want your selected transactions exported. With Web Connect the export process is much more user-friendly.

Is Webster Online Services available for Macintosh users?

Yes, as long as your computer's browser supports 128-bit encryption.

What browser am I using?


What browsers does Webster support?

The WebsterOnline's supported browsers are:

  • Internet Explorer: Version 8.0 and Higher
  • Firefox: Version 8.0 and Higher
  • Chrome: Version 16.0.889 and Higher
  • Safari: Version 5.1.6 and Higher

Additionally, cookies must be enabled in your browser settings in order to sign in to Online Banking.  If you’re having trouble signing in, please review the "What should I do if I am having trouble signing in to Online Banking?" FAQ for assistance.

What is Web Connect?

Web Connect is a new "one-touch" way for customers to sync up their online banking transaction data with their QuickBooks or Quicken financial management software. It is slightly different from the standard OFX (Open Financial Exchange) data transaction, where customers could transmit transactions back and forth from within their QuickBooks Software. With Web Connect the customer can easily move Webster Online transactions into their financial management software.

What should I do if I am having trouble signing in to Online Banking?

If you are having trouble signing in to Online Banking, please review the items below to see if these steps resolve your issue:

  • Use a supported browser
  • Enable cookies in browser settings
  • Type '' in the address bar rather than using a favorite or bookmark
  • Ensure you can access other websites
  • Clear your browser cache
  • Delete cookies (this will remove your saved settings for sites you've previously visited such as username, password, or other personal information)
  • Close all browser windows then reopen and try accessing Online Banking again

If you need assistance with any of the above steps or if you are still having issues signing in, please contact us at 1-800-995-9995, 24 hours a day, 7 days a week.

Who do I contact for technical assistance?

You can speak with a Webster Online representative at 1-800-995-9995.