Welcome. Answers to most questions can be found here. If you can’t find what you’re looking for, call us at 800-325-2424.
Frequently Asked Questions
How can I reorder checks?
Checks can be reordered in several ways. Customers who have a previous order history, and do not require any changes to the name or address on the checks, or the check style, can order checks by logging in to WebsterOnline.com. Customers can also drop off their reorder form at their local branch or contact us at 800-325-2424.
How do I retrieve my Username?
On the login screen, click on the ‘Forgot your User Name’ link. Select the account type and enter your Social Security Number and your account number as it appears on your statement excluding any letters. You will be asked to answer one of your challenge questions.
What happens if I forget my password?
If you forget your password, you can have it reset and a new one issued to you through email. To do this you can click on the "Forgot your Password?" link, that appears on the login screen. Enter your User Name, then click ‘Continue’. You will be asked to answer one of your challenge questions to verify your identity. Once you have done that, your password will be reset to a computer generated password that will be sent to the email address that we have on file for you. Once you log on using that new password, you are required to change it for security purposes.
What is the bank's holiday schedule?
Webster will observe the following holidays during 2023. Our branch offices and contact center will be closed on these days; however, our ATMs, Online Banking and Mobile Banking will be available.
Bank's holiday schedule Holiday Day of Week Date Observed Webster Bank New Year's Day Monday January 2 Closed Martin Luther King Day Monday January 16 Closed President's Day Monday February 20 Closed Memorial Day Monday May 29 Closed Juneteenth Monday June 19 Closed Independence Day Tuesday July 4 Closed Labor Day Monday September 5 Closed Veterans Day (observed) Saturday November 11 Closed Thanksgiving Day Thursday November 23 Closed Christmas Day Monday December 25 Closed
What is the bank's routing number?
- For CT clients — 211170101
- For MA or RI clients — 211370231
- For NY clients — 021973019
- For former New Mil Bank clients — 211170156
- For former Sterling National Bank clients — 221970443