Welcome. Answers to most questions can be found here. If you can’t find what you’re looking for, call our Customer Care Center at 800-325-2424. Our representatives are available 24/7.
Frequently Asked Questions
Checks can be reordered in several ways. Customers who have a previous order history, and do not require any changes to the name or address on the checks, or the check style, can order checks by logging in to WebsterOnline.com and following "Services" > "Account Services" > "Reorder checks." Customers can also drop off their reorder form at their local branch or contact us at 800-325-2424.
On the login screen, click on the ‘Forgot your User Name’ link. Select the account type and enter your Social Security Number and your account number as it appears on your statement excluding any letters. You will be asked to answer one of your challenge questions.
If you forget your password, you can have it reset and a new one issued to you through email. To do this you can click on the "Forgot your Password?" link, that appears on the login screen. Enter your User Name, then click ‘Continue’. You will be asked to answer one of your challenge questions to verify your identity. Once you have done that, your password will be reset to a computer generated password that will be sent to the email address that we have on file for you. Once you log on using that new password, you are required to change it for security purposes.
Webster will observe the following holidays during 2020. Our branch offices will be closed on these days; however, you can contact us at 800-325-2424; 24 hours/7 days a week plus our ATMs, Online Banking and Mobile Banking will be available.
|Holiday||Day of Week||Date Observed||Webster Bank|
|New Year’s Day||Wednesday||January 1||Closed|
|Martin Luther King Day||Monday||January 20||Closed|
|Memorial Day||Monday||May 25||Closed|
|Independence Day||Saturday||July 4||Closed|
|Labor Day||Monday||September 7||Closed|
|Veterans Day (observed)||Wednesday||November 11||Closed|
|Thanksgiving Day||Thursday||November 26||Closed|
|Christmas Day||Friday||December 25||Closed|
The routing and transit number for CT customers is 211170101.
The routing and transit number for MA or RI customers is 211370231.
The routing and transit number for NY customers is 021973019.
The routing and transit number for former New Mil Bank customers is 211170156.