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Foreclosure prevention

People facing foreclosure are often hesitant to talk to anyone because they feel like there’s no hope or help. The first step is to talk with us. We want to help you save your home. Call us today to learn more about your options and instructions regarding how to apply for Loss Mitigation. The longer you wait, or the further you fall behind on your payments, the harder it will be to find a solution. Our customers can call us at 800-270-5300 (TDD 800-842-9710) or send an email to We will help you obtain an appointment at a time that is convenient for you.

Options may be available

The right option for you depends on your individual circumstances. If you provide all required information and documentation about your situation, we can determine if you qualify for relief, including solutions that may allow you to stay in your home. These options may include such assistance as a repayment plan, forbearance or loan modification. There may also be options to leave your home while avoiding foreclosure, such as a short sale or deed-in-lieu of foreclosure. Other options may be available depending on the investor of your mortgage. Please contact us to discuss further.

Send us the information we need to help you

Requesting help is the first step. Start by providing information and documentation to help us understand the challenges you are facing. The links below will bring you to documents that contain detailed instructions on how to complete the Uniform Request for Assistance Application and describe what documents we will need. Once we have received and evaluated your complete application we will contact you regarding your options and next steps.

Working with our customers

We believe in doing the right thing for our customers, especially when that means keeping people in their homes. We have a responsibility to our customers to work with them during difficult times. Home ownership is an important part of the American Dream and we are here to help.

Additional resources

Additional resources are available to you. The Federal Government provides contact information for housing counselors, which you can access by contacting the Consumer Financial Protection Bureau at You may also call the Department of Housing and Urban Development directly at 800-569-4287 or TDD 800-377-8339 for the housing counseling agency nearest you, or you may visit the following website: for more information.


All loans are subject to credit approval