Customer Alerts

Scams... Scams... And more scams. Alerts from consumers notifying various agencies of marketplace scams are noted below:

September 12, 2014 - Wire Transfer Fraud – Please read the following information regarding recent wire fraud schemes, so that you do not become a cybercriminal’s next victim.


  • Cybercriminals take over an email account, usually through a network attack, or they create an email account that appears very similar to the legitimate email account
  • Fraudulent emails are sent to employees to schedule wire and ACH transfers


  • Cybercriminals take over a vendor’s email account
  • Fraudulent emails are sent to organizations that conduct business with the vendor, which provide new wiring instructions related to the payment of invoices
  • Victim businesses often trade internationally, and the vendors are usually located in China


  • Contact the requestor, either in person or via telephone, to verify the authenticity of the wire request or change in wiring instructions. DO NOT contact via email, as this mode of communication could be compromised and you may be emailing the cybercriminal. In the case of contacting overseas vendors, you may contact using a secondary email address, or call from a number that you have on file for them. DO NOT call using a phone number listed on the fraudulent email.
  • If you have questions or concerns please contact Customer Service at 1-888-932-2256

April 9, 2014 - Heartbleed bug – Internet security forums and blogs publicly disclosed late Monday, April 7th a very serious security hole in the widely used OpenSSL software (versions 1.0.1 through 1.0.1f). This software is used to secure data transmission across the Internet when you communicate with websites using the HTTPS). Webster performed assessments and determined that our customer websites are safe and secure and not vulnerable to the Heartbleed bug.

January 23, 2014 - Email Scam – We are aware of an email scam in which an email claims to be from Webster Bank and carries the subject line ‘Legal Business Proposal’. If you receive a similar email, please delete it without opening or downloading any attachments. The email is not from Webster Bank and may contain malicious software in its attached documents.

January 21, 2014 - Debit Card Phishing Attempt – Some Webster customers have received phone calls from a recorded message stating that their debit cards have been cancelled. They are being instructed to press #1 to reactivate their cards. Their caller ID displays "24." Please be advised that this is a phishing attempt. We will never call you to activate your card. If you need assistance, please call us at 800.995.9995, 24 hours a day, 7 days a week. We'd be happy to help you.

October 28, 2013 - Scammers trick-or-treating for your money – The Consumer Financial Protection Bureau, Webster's federal regulator, has posted an article listing various schemes scammers are using to take victims' money, ways for those targeted to recognize the tricks, and leave the scammers "holding the bag." Read the article.

October 14, 2013 - Scammers Using Obamacare to Steal Money and Identities – The National Consumers League is warning people about fraudsters taking advantage of confusion over the implementation of the Affordable Care Act or “Obamacare” to run scams and attempt to steal personal and financial information. Such scams include: deceptively marketed fake health insurances policies and created fake Web sites that claimed to sell Obamacare, targeting seniors to gain their personal information; con artists posing as government employees conned consumers into divulging their bank account numbers in order to sign up for fake health care plans; and fraudulent health insurance plans. For more information, click here. The Consumer Federation of America has also provided tips to help Americans identify and avoid such scams by explaining that: people who already have insurance do not need to sign up, get a new card or make any other changes; there is no application fee or charge for assistance to enroll in an insurance plan through the new health care marketplaces; and there is no rush for eligible consumers to act. The tips also tell consumers how to get information from reliable sources. Click here to access the tips.

January 15th, 2013 - Malicious Banking Spam Campaigns Reported – We have been made aware that a group of hackers is sending out millions of bogus messages made to look like services messages from many of the top US banks. This attempt to steal banking credentials and credit card numbers prompts the recipient to download an attachment and register with an encrypted messaging system. Clicking this link installs a Trojan. This email was not sent by Webster, and customers should not follow the instructions included in the email. As a reminder, Webster Bank will never ask for your PIN or account information in any email or via the internet. Please see the fraudulent email information below.

Subject: You have received a new encrypted message or a secure message from [XYZ] Bank
Message: The bank is concerned about your privacy and has come up with a system so their customers can securely exchange emails containing personal information.

For information about how to put a “fraud alert” on your files at the credit reporting bureaus and other advice for ID theft victims, contact the Federal Trade Commission’s ID Theft Clearinghouse, 877-438-4338, TDD 202-326-2502.


US-CERT: Avoiding Social Engineering and Phishing Attacks Internet Crime Complaint Center (IC3): Vishing Attacks Increase

March 10, 2010 – United States Census 2010. Important to participate, but safely – The nationwide effort to count every man, woman and child in the United States will be done by mail, over the telephone and in person – but not by computer. All homes will be mailed a 10 question survey on or about April 1 that asks for basic information, including name, age, gender, race, salary range. People will not be asked to provide their Social Security numbers, bank account numbers, political affiliation or any money. Others who live in cities, will be visited by paid census takers who will attempt to collect missing information. The 2010 Census Workers undergo background checks by the FBI. They will carry a badge, Census Bureau canvas bag and a confidentiality notice. People do not have to let a census worker into their home.


To protect yourself from scams, ask to see the badge and identification before answering any questions. If you're still skeptical, you should get a name, an identification number and your case identification number, and then ask the person to wait while you call the U.S. Census Bureau National Processing Center at (866) 226-2864 to confirm the worker's identity before answering any questions.

Fraudulent Activity and Scams - Phishing. - 'Phishing' is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords, social security numbers, and bank account or credit card details by masquerading as a trustworthy entity in an electronic communication. Phishing is typically carried out by email and it often directs users to enter sensitive information at a fake web site whose look and feel are almost identical to the legitimate one.

Other Scams.

  • The Census Bureau does not send emails about participating in the 2010 Census
  • The Census Bureau does NOT ask for donations or contributions.
  • The Census Bureau never:
    • Asks for your full social security number
    • Sends requests on behalf of a political party
    • Requests PIN codes, passwords or similar access information for credit cards, banks or other financial accounts.

How to report scams and bogus Census web sites - If you believe you have been contacted as part of bogus or fraudulent activity falsely representing the Census Bureau:

  • In Person Scam
    • Check for a valid Census ID badge
    • Call your regional office to verify you are in a survey
    • If you question any phone call, confirm that the caller is a legitimate Census Bureau employee by calling 1-866-226-2864.
  • Email Scams
    • E-mails should be ignored, too, as the government is not using the Web to conduct its survey
    • If you think it is a bogus email, do not reply or click on any links within the email
    • Do not open any attachments. Attachments may contain code that could infect your computer
    • Forward the email or web site URL to the Census Bureau at ITSO.Fraud.Re After you forward the email to the Census Bureau, delete the message. You will not receive a confirmation email after forwarding the information to us. The Census Bureau will investigate the information and notify you of its findings.
  • Mail Scams

Is your survey legitimate? - You may further verify if a collection activity is legitimate by calling your regional census office regarding mail surveys, and our National Processing Center for phone surveys. Other questions may be answered through our Are You In a Survey?