Bill Pay

Frequently Asked Questions

• Are there any fees associated with online bill pay and tax payments?

  Online Bill Pay and Online Tax Payments (businesses only) are provided at no cost for WebsterOnline customers.

• Can I cancel or change an online payment?

  Yes. You can cancel or change any payment up to 5:00pm ET on the payment processing date. For electronic bill payments, the payment processing date is the business day before the delivery date. If your electronic bill payment was already processed, you must contact the payee for a refund.

  For check bill payments, the payment processing date is three (3) business days before the delivery date. If your check bill payment has already been mailed but has not cleared your account, you can place a stop payment on the check. Please note, there may be a fee for this service. Learn more about stop payments.

• Can I make tax payments online?

  If you are using Business Online Services, you can pay your local Sales and Use and Withholding taxes for CT, MA, RI and NY. You can also pay your Federal tax types 940, 941, 943, 945, 990, 1041, 1042, and 1120. Online Tax Payments work just like Online Bill Pay – it’s simple to set up tax payees and make your state or Federal tax payments. Webster manages the tax agency information for you and makes managing all payments from one location easy and convenient.

  Please note, in order to begin making your state tax payments online, you may be required to enroll in the ACH Credit Method of Electronic Funds Transfer (EFT) with your state tax agency. For Federal tax payments, you are required to enroll in the ACH Credit Method of EFT with the Electronic Federal Tax Payment System (EFTPS) prior to making your first tax payment. Failure to do so will result in your federal tax payments being returned by EFTPS. If you are unsure of your taxpayer registration status or need more information, please contact the appropriate tax agency.

• Can I place a stop payment on a bill pay check?

  Yes. You can place a stop on any check payment as long as it has not yet cleared your account. To do this, you must log into your WebsterOnline profile, select the Services tab, then select Place a Stop Payment from Account Services. There may be fees associated with this service. Please view our Fee Schedule for more information.

• Can I schedule recurring payments?

  You can set up a one-time payment for as early as the next business day or for any future date, if set up before 5:00pm EST.

  If you are a Business Online Services customer, you can also setup payments with invoice so you can pay multiple invoices to the same vendor with a single check payment.

  You may also schedule recurring payments using Online Bill Pay, although this is not available for Online Tax Payments (businesses only). You can setup recurring payments in a similar fashion to the way you set one-time payments and just need to select your payment frequency and start date.