Skip to main content

Digital Privacy Statement

At Webster Bank, we take protecting your privacy seriously. Below are our practices, the types of data we collect and how you can control your settings.

We collect information about you in the following ways:

  • When you submit information in connection with a Webster product or service
  • When you submit a lead form to receive a call from a banker
  • When you communicate with us via email or live chat
  • When you complete questionnaires or other forms within our digital experiences

Personally identifiable data is only collected when submitted voluntarily by the user through one of these methods.

We also collect non-personal information about your Webster digital experience that is recorded by Webster servers and/or approved third party services. We may gather additional information, such as the type of device and browser you are using, the IP address of your device, information about your device’s operating system, and additional information associated with your device. We may share anonymous and aggregate information with third parties to personalize delivery of products, services and content. We may also associate the information we collect through digital channels with personal information about you. We collect this non-personal information in the following ways:


Cookies are small text files that are stored on your browser or hard drive of your computer or other device when you visit our website and use our digital experiences. They are used to improve your user experience when browsing our site, applying for a product or using digital banking. Our third-party partners may also use cookies or other technologies to collect and store information about your visit to our website and use of our digital experience. By continuing to use our website and digital experiences, you agree to our use of cookies.

We use the following types of cookies

Functional Cookies: These cookies are used for operations of our website, including some of our new account opening applications, and are required to log-in to your digital banking account.

Performance Cookies: These cookies allow us to track how visitors are interacting with our digital experiences so that we can improve and personalize your journey.

Targeting/Marketing: These cookies are used to track the performance of marketing campaigns and to identify relevant audiences for campaigns or promotions.

How to control cookies

You have the ability to control how cookies are placed on your computer or mobile device by changing your internet software browser settings. Disabling or deleting browser cookies may impact your experience on our website or digital banking platform. For example, disabling cookies will disable the ability to log-in to your digital banking account. The following are a few examples of how to manage cookies on your browser:


Mozilla Firefox:

Internet Explorer:


Tags, sometimes called pixels, are snippets of code within our digital experiences. They are used to recognize visitors, personalize your experience and measure performance of marketing and user journeys. By continuing to use our website and digital experiences, you agree to our use of tags and pixels.

Aggregated Information and Digital Analytics

We collect information about your digital browsing experience through third-party analytics services for threat-monitoring and digital performance measurement. This information is not personally identifiable and is used in-aggregate to provide enhanced digital experiences. This information may include, but is not limited to the type of device being used, type of browser being used and type of operating system. We may use this aggregate and anonymous data for various business purposes, where permissible by law and regulations.

External links

Our website may link to external third-party websites that may also use cookies, tags and digital analytics. These websites may have their own digital privacy policies. We are not responsible for control of these external websites and recommend you check their digital privacy policies.

Digital Privacy Statement Updates

We may change our Digital Privacy Statement and when we do we will inform our users by updating this page and including a “Last Updated” date. Any changes to this statement will be effective immediately upon being posted unless otherwise indicated.

Last Updated May 29, 2020