What should I do if my payee states my payment wasn’t received?

For electronic payments:  If your electronic payment was sent by Webster on the scheduled date, but your payee has indicated that it hasn’t been received, it will most likely be necessary to speak with your payee. You can request research on WebsterOnline by clicking on the delivery date link of the electronic payment in question, then under “What would you like to do next?” click on the “Request research on this payment” and complete the required information to submit your request. You can also call a Webster Online Services Associate at 1-800-995-9995 for assistance.

For check payments: If your check payment was sent by Webster on the scheduled date, but your payee has indicated that it hasn’t been received, it will most likely be necessary to speak with your payee; however you can also print a Proof of Payment letter to provide to your payee. To obtain this letter, click on the delivery date link of the check payment in question and under “What would you like to do next?” click “Ask about the status of my payment”. Select your answer to the Payment Status question and read the information provided. Select the “Print Proof of Payment letter” link under the “What would you like to do next” section and print the letter. You can also call a Webster Online Services Associate at 1-800-995-9995 for assistance.